Developing a Bespoke Roadside Assistance App with React Native

Case Study

Developing a Bespoke Roadside Assistance App with React Native

Services We Delivered

Product Development

Industry

Automobile

The Client

The client has been delivering advanced roadside assistance services in the United States for a decade and a half. They started by offering towing services and eventually scaled to other areas by incorporating services like tire change, gas delivery, battery jump-start and replacement, and stuck-in-a-ditch and winch services.

Challenges

Our client faced several challenges in delivering roadside assistance services. It aimed to introduce a mobile app for 24/7 customer-vendor communication, addressing several challenges to streamline the service delivery process. They wanted to develop an app that catered to.

7000+ roadside events per day
Efficiently manage around 4 million yearly dispatches
Address high demands covering more than 25,000 zip codes
Assists 2 million drivers and more than 500,000 service providers
Incorporate chatbot module and dedicated call support
Facilitates an enrollment process that can filter competent roadside service providers.
Includes third-party integrations such as geolocation, online payment gateways, and a business analytics tool.

Solution

We developed a mobile app, admin portal, and service registration system for streamlined roadside assistance.

Mobile App: Designed apps for customers and service providers, integrating Elasticsearch for data management and rigorous QA for smooth deployment.
Admin Portal: Built with Domo analytics for interactive dashboards, geospatial analysis, KPI tracking, and performance optimization.
Service Registration: Enabled vendor sign-up with detailed checks, vehicle inspections, and training materials for compliance and quality.
Service Organization: Recommended providers based on location and availability, offering tailored assistance through a multi-service aggregator model.

Results

Developing a mobile application enhanced the overall effectiveness of the client's operations.

Users can request assistance, track progress, and receive real-time updates quickly.
Reduced response times ensure prompt and timely roadside assistance.
Access essential roadside services 24/7 for user convenience.
Manage service records, invoices, and receipts effortlessly within the app.
Check reviews and ratings to make informed service decisions.

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Developing a Bespoke Roadside Assistance App with React Native

Services We Delivered

Product Development

Industry

Automobile

The Client

Challenges

Solution

Results

Download Your Free Case Study Today.

Resources

Company

Careers

Industries

Cloud Application Development

Software Product Engineering

Artificial Intelligence

ValueQuest

Technology Advisory

DevOps

Quality Engineering

Data Analytics

Talent Augmentation

Maintenance & Support

Interactive Experience

UI/UX Design